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In-Room Dining - Order Taker

The Mark Hotel

25 East 77th Street
New York, NY 10075

Hotel de 152 Chambres
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Join Our Team as an IRD Order Taker
Compensation: 25,00 $ l'heure, Temps plein

Statement of Purpose:

The IRD Order Taker is responsible for answering the IRD phone in a timely and polite manner in order to take a guest's order in accordance with  Jean-Georges' standards. Upsells sides, desserts and beverages to enhance company profitability. Enters orders into computerized system and settles check upon delivery of the order. The IRD Order Taker must ensure the accuracy of the order and proper communication to the team, as well as other duties that may be assigned.

Primary Duties:            

  • Answer questions on menu selections, and check with kitchen staff.
  • Answer guest questions or concerns.
  • Place and log call back for IRD orders.
  • Notify guests and management of delays in service and delivery.
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
  • Maintain cleanliness of work areas throughout the day.
  • Record transaction at time of order.
  • Complete all closing reports.
  • Process all payment methods.
  • Develop and maintain positive working relationships with others, and support team to reach common goals.
  • Speak with others using clear and professional language, and answer telephones using appropriate etiquette in accordance with Jean-Georges standards.
  • Full menu knowledge of Jean-Georges inspired menu.
  • Ability to organize and handle multiple tasks at one time.
  • Cash handling and proper check opening, input and closing using MICROS system.

Position Characteristics:

Displays a pleasant and cheerful disposition. Able to communicate professionally and effectively with both guests and staff. Must maintain a high level of integrity. Is able to adapt in difficult situations, solve problems and make decisions when necessary. Shows an eagerness and capacity to learn. Can be relied upon to complete tasks.

Education and Experience:

Customer service; Basic computer skills; enthusiasm for hospitality.

Other:

Available to work late nights, holidays and long shifts if necessary. Must be able to stand and or walk for long periods of time without sitting.

Publié Le 29 Octobre 2025

The Mark Hotel

Explore an exciting career in hospitality with The Mark Hotel New York

The Mark is housed, as it has always been, in the beautiful, 1927 landmark building at the corner of 77th Street and Madison Avenue. But inside, The Mark has been completely reimagined, and given a new life and identity for the 21st century.

Designed by Jacques Grange and with impeccable service under the perfectionist eye of luxury hotel manager Olivier Lordonnois, The Mark combines old-world comfort, avant-garde design, the latest technologies and an unprecedented level of personal service to create the finest New York City five-star hotel of the 21st-century.

The Mark Restaurant by Jean-Georges in NYC features a masterful design by Jacques Grange and an innovative restaurant menu specially crafted by NYC's pre-eminent chef, the award-winning Jean-Georges Vongerichten.

Each New York City suite and guest room at The Mark Hotel is a luxurious, serene retreat. As in the great public spaces, the hotel's designer Jacques Grange applied his same bold vision and exacting eye for detail, but in a quieter, more private key. The furnishings for the guest rooms and suites have all been personally designed or selected by Mr. Grange, in pale soothing tones that evoke the height of Parisian luxury in the 1930s. State-of-the-art baths, sheathed in black and white marble and nickel fittings, are a contemporary update of Grand Hotel elegance. Beds custom-made for The Mark are dressed in the finest Italian linens.

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