Director of Front Office

Job Description

JOB DESCRIPTION

Position: Director of Front Office                                       Classification: Exempt (Salary)

Department: Front Office                                                    Department Head: Director of Front Office

Reports to: Director of Rooms      

 Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

 The ideal candidate will be a hands-on leader with the ability to drive the business forward through innovation and elevated service standards. We are looking for a skilled Director of Front Office is well versed in Forbes standards, has proven success in motivating a large team and is laser focused on problem resolution. Luxury hotel experience is required and OnQ expertise is a huge plus!

Key Responsibilities

 As Director of Front Office, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

Qualifications

• Four-year college degree or equivalent education or experience is required
• Two to three years in a related hotel company position
• Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected
• Excellent verbal and written English communication skills are required
• Must have Microsoft Office and Excel proficiency
• General office equipment and cash register operation knowledge is expected
• Must have a 4-diamond presentation.

Preferred

• Excellent verbal and written communication skills in a second language

Physical Requirements

• Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity. Must be able to lift up to 25 lbs. on a regular and continuing basis.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.

Benefits

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

** This job description reflects management’s assignment of essential functions and does not restrict the tasks that may be assigned.

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.