Outlets Manager

Job Description

JOB DESCRIPTION

Position: Blue Aster Restaurant Manager                       Classification: Exempt

Department: Blue Aster                                                      Department Head: Director of Food & Beverage

Reports to: Director of Food & Beverage

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

Blue Aster is seeking a motivated, highly capable individual with a genuine passion for hospitality to serve as our new Restaurant Manager and provide functional restaurant leadership. This individual will work alongside and directly support the Director of F&B/Assistant Director of F&B with responsibility for all FOH operations, support of BOH operations, team leadership and development, guest and employee satisfaction, beverage programming, private and hosted restaurant events, and revenue as well as COGS targets.

Essential Functions:

• Responsible for the successful achievement of all financial, quality, and service goals alongside the Director/Assistant Director of F&B
• Monitor and ensure The Restaurant’s high service standards, prioritizing guest and employee satisfaction
• Interact directly with guests to provide welcoming, friendly service and to proactively solicit/receive feedback and respond accordingly
• Help plan and directly execute staffing, training, and supervision for all department team members
• Work with the culinary team to ensure the highest quality of food product and service
• Possess a working knowledge of all restaurant and company policies and SOPs
• Help develop new policies and procedures within the framework of the restaurant’s existing SOPs and ensure compliance with both
• Assist in identifying and developing promotional marketing and revenue-generating opportunities
• Order product and manage inventory of items such as dry goods, coffee, and small wares
• Perform tasks, assignments, and projects; meeting deadlines and surpassing expectations
• Direct others in completion of task or assignments; render advice and provide expertise or judgment based on information gathered
• Conduct candidate interviews, make recommendations for new hires, and collaborate on staff training
• Determine when infractions or disciplinary issues occur and follow up with the appropriate level of progressive discipline
• Responsible for the timely evaluation and training of all direct reports, conducting introductory period and annual performance reviews as needed
• Maintain a genuine open-door policy and address all team member concerns or challenges in a timely, professional, and agreeable manner
• Conduct and actively participate in meetings with management and staff
• Represent the restaurant within the community, developing and maintaining relationships for the purposes of growing business as well as maintaining an excellent reputation as a company and operation
• Evaluate information and take action based on that information to positively impact the situation, function, or operation
• Proactively manage resources to balance eliminating excess cost and unnecessary expenditures while prioritizing repairs, maintenance, quality of product, and the guest experience
• Create a work environment that promotes teamwork, honest feedback, recognition, joy, mutual respect, and employee satisfaction
• Provide administrative, operational, and logistical support as needed
• Responsible for confidential and time sensitive material
• Additional duties as necessary and assigned

Skills:

• Strong leadership abilities, sound judgment, and knowledge of operations
• Experience working in a chef-centric concept; high volume but intimate atmosphere ideal
• Excellent customer service skills and experience working with diverse VIP and regular clientele
• Ability to multi-task and perform calmly in a fast-paced environment
• Strong attention to detail, efficient, reliable, organized, amicable, personable
• Experience in training, mentoring, and educating team members
• Familiarity with analysis of restaurant financials and taking direct action to produce positive results
• Knowledge of inventory management, ordering, and staff scheduling
• Excellent interpersonal skills to communicate with management, executive team, and employees
• A strong working knowledge of POS systems, restaurant software and platforms, and Microsoft Excel
• Exceptional verbal and written communication skills including proper grammar and email etiquette
• Ability to work in a fast-moving environment and maintain physical and mental stamina while dealing effectively with guests, management, team members, and external contacts
• Aptitude for both collaborative and solo work while accepting direction and practicing excellent time management skills
• Capability to address challenging situations with guests and team members using the utmost tact and professionalism

Health, Safety, & Hygiene:

Be fully conversant with current Health, Safety & Hygiene legislation affecting food preparation, production and service areas and to ensure that the laid down requirements are met.

Work with the Chief Steward and Director of Food and Beverage to ensure that the Stewarding Department works effectively to meet the above in line with business, as laid down by State & City Code.

Ensure that all employees are periodically trained in all matters relating to food hygiene and safety and their legal responsibilities

Audit food storerooms to maintain consistent quality products that ensure adherence to all health code requirements. Enforce safety procedures and cleanliness standards throughout kitchen(s) including walk-in and reach-in boxes

Ensure that appropriate records are maintained in accordance with Company and legal requirements.

Other

To carry out all other duties legally and reasonably requested of you by your manager which fall within the scope and purpose of this position

Contribution is made to the setting of departmental objectives in relation to the business strategy.

Contribution is made to management discussions to solve problems, identify improvements and make decisions

Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding, effective performance and harmonious working relationships.

This list is not exhaustive and your job may require standards not listed above.

Formal Background:

BA/BS Degree

Minimum Experience Requirements:

A minimum of 3 years of previous food and beverage management experience

• Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned

• Possess manual dexterity to use and operate technological and additional equipment

• Physical ability to access all areas of the property

• Ability to withstand prolonged standing and walking, along with stretching, bending and kneeling without
• restriction

• Ability to work indoors, outdoors, and be exposed to various environmental factors such as, but not limited to noise, aromas, heat, and dust

• Experience with Conrad, Waldorf Astoria, LXR, Ritz Carlton, Mandarin Oriental, Park Hyatt, Leading Hotels of the World, Luxury Collection etc. preferred.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 50 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.

Benefits:

• Position is eligible for the Northwood Investors incentive plan 
• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.