Senior Vice President of Operations
Opportunity: Senior Vice President of Operations
HHM Hotels is a leading management company with a diverse nationwide portfolio spanning luxury, lifestyle, full service, and select service. We are focused on operational excellence, strong partnerships, and performance.
The Senior Vice President of Operations plays a critical role in advancing these priorities by driving revenue growth, elevating guest and associate engagement, and ensuring operational consistency across a large multibrand portfolio. This leader deepens relationships with key partners while guiding regional teams to achieve best-in-class results.
Your Growth Path
Executive Vice President of Operations – Chief Operating Officer
Your Focus
- Guide a portfolio of hotels by developing and executing strategic operating plans that improve profitability, market share, guest satisfaction, and brand alignment.
- Build and maintain strong relationships with hotel investors and regional partners, providing clear expectations and driving alignment on performance priorities.
- Coach, mentor, and develop a high-performing field team to ensure consistent execution and leadership bench strength across the portfolio.
- Review key performance indicators to identify trends, risks, and opportunities, and deploy targeted action plans that yield measurable results.
- Collaborate with cross-functional teams to enhance operating processes, elevate brand identity, and activate initiatives that strengthen portfolio performance.
- Ensure hotels maintain full compliance with brand, legal, and regulatory requirements, and champion HHM’s sustainability practices.
- Promote transparent communication, resolve performance gaps quickly, and foster a collaborative culture across regional and property teams.
- Contribute to companywide strategies that support service excellence, team engagement, and long-term revenue goals.
Your Background and Skills
- Senior-level hospitality operations experience with a hotel management company leading to VP or above.
- Background overseeing hotel portfolios with full-service, resort, lifestyle, and luxury hotels.
- Experience working across multiple brand families, including independent hotels.
- Strong relationship-building skills with hotel investors and regional partners.
- Bachelor’s degree preferred.
HHM Benefits and Perks
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Technology Reimbursements
Work Environment and Context
- Frequent travel required.
- Work extended hours and be readily available to hotel and other leaders as needed.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
