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IT Support Specialist

HHM Hotels

2001 Market Street
Suite 3500
Philadelphia, PA 19103

Management Company
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Full-Time

Opportunity: IT Support Specialist

Provide technical support via remote control, telephone, and desk-side support. Manage incoming technical issues and service requests via our ticketing system, contribute to technical knowledge base, and work with department managers to support projects and operational needs.

Your Growth Path

IT Support Analyst - IT Senior Support Analyst - IT Support Manager

Your Focus

  • Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
  • Track issues and requests in helpdesk software and communicate system issues to department managers.
  • Perform installation of new computer systems, peripherals, software, and network equipment.
  • Troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality specific software, VOIP phone service, and networking connectivity/equipment.
  • Comply with standards of service established by IT to ensure quality customer service.
  • Be available to work outside of an established schedule as needed to meet critical deadlines.
  • Actively participate in special projects as assigned.
  • Able to participate in 24/7 manager on duty emergency technical support program.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits.
  • Perform other duties as requested by management.

Your Background and Skills

  • Associate’s degree or equivalent experience.
  • 1+ years professional or intern IT experience.
  • A positive attitude and eagerness to learn.
  • Strong technical skills in troubleshooting networks, systems, and software issues.
  • Self-directed with superior customer service skills.
  • Able to prioritize and resolve issues based on severity and necessity.
  • Able to expertly manage and prioritize multiple technical issues and projects simultaneously.
  • Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.

HHM Hotels Benefits and Perks

  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts

Work Environment and Context

  • Required to sit for extended periods, lift up to 50 pounds, bend, reach, use hands and fingers to operate keyboard.
  • Work schedule varies and may include extended work hours and work on evenings and weekends.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Posted November 21, 2025

HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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