Front Desk Agent - Falls Lodge

Description

Front Desk Agent

Position Summary

Horseshoe Bay Resort is seeking a customer‑focused Front Desk Agent to serve as the first point of contact for resort guests. This role is responsible for delivering a high standard of service while efficiently managing front desk operations in a courteous, professional, and welcoming manner.

Front Desk Agents play a critical role in shaping the guest experience by ensuring smooth arrivals, departures, and prompt resolution of guest needs while adhering to established procedures and service standards.

Essential Duties & Responsibilities

• Provide professional, efficient guest service at the front desk, maintaining positive relationships with all resort departments.
• Complete guest check‑in and check‑out procedures, including room assignments and accommodation of special requests.
• Handle all cash, credit, and billing transactions in accordance with company policies and procedures.
• Maintain knowledge of daily resort operations, events, promotions, room types, rates, packages, and amenities.
• Process reservations and same‑day bookings using Agilysys property management software.
• Address guest questions, concerns, and service issues promptly and effectively, ensuring resolution and guest satisfaction.
• Prepare and issue accurate guest invoices, ensuring zero balances at checkout.
• Complete end‑of‑shift banking and reporting procedures following established guidelines.

Minimum Qualifications

• High school diploma or equivalent.
• Ability to read, write, and speak English.
• Previous customer service experience; hotel or resort experience preferred.
• Strong communication, computer, and basic typing skills.
• Professional demeanor with the ability to prioritize tasks and work independently.

Additional Qualifications

• Ability to handle guest concerns and conflict situations professionally.
• Knowledge of the local area and resort surroundings preferred.
• Team‑oriented mindset with the ability to collaborate effectively.
• Valid driver’s license with a satisfactory motor vehicle record.

Why Join Horseshoe Bay Resort?

Where genuine Texas hospitality meets luxury, Horseshoe Bay Resort is nestled along the shores of Lake LBJ in the Central Texas Hill Country. Spanning 17,000 acres, the resort offers unparalleled access to outdoor recreation, championship golf, lakes, and state parks—just a short drive from Austin.

When you work in paradise, is it still called work?

We are committed to Diversity, Equity, Inclusion, and Belonging, providing all associates the opportunity to grow, succeed, and build meaningful careers.

Associate Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Retail and dining discounts at Horseshoe Bay Resort
• Golf and select amenity privileges*
• Discounts at over 100 Crescent Hotels & Resorts properties nationwide
• Associate outings and events throughout the year

Full‑Time Associates Also Receive:

• Medical, Dental, and Vision insurance
• Paid vacation and holidays
• 401(k) with employer match
• Short‑ and long‑term disability insurance
• Critical illness and accident coverage
• Associate Relief Fund

*Amenity privileges based on occupancy and business levels.

Qualifications

Behaviors

• Team Player: Works well as a member of a group (Preferred)
• Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)

Motivations

• Preferred

  Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

• Preferred

  Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

• Some college (Preferred)
• High School (Required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.