Photo of The Abbey Resort, Fontana, WI

Reservations Supervisor & Owner Liaison

The Abbey Resort

269 Fontana Blvd
Fontana, WI 53125

Hotel with 334 Rooms
Managed By First Hospitality

Insurance Benefits, Holiday Pay, & PTO Accrual from Day 1!

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Reservations Supervisor & Owner Liaison at The Abbey Resort
Compensation: $16.00 to $18.00 per hour,

Join The Abbey Resort team as our Reservations & Owner Liaison Supervisor! In this dynamic role, you'll be at the heart of creating exceptional experiences for both guests and property owners. From leading a talented reservations team to building strong relationships with condominium and villa owners, you'll play a key part in ensuring every stay begins with outstanding service, attention to detail, and genuine hospitality.

Job Type: Full Time, Hourly

Rate of Pay: $16-$18

What You'll Do

  • Lead and support the Reservations team to ensure exceptional guest service and reservation accuracy.
  • Coach, train, and develop Reservations Agents.
  • Serve as the primary liaison for rental program owners and owner communications
  • Manage guest and owner reservations while promoting resort amenities and special offers.
  • Resolve reservation concerns and booking discrepancies.
  • Monitor reservation trends and support staffing needs.
  • Maintain confidential guest and owner information.

What You Bring

  • High school diploma or equivalent
  • 2+ years of reservations, front office, or hospitality experience preferred.
  • Prior supervisory experience preferred.
  • Strong computer and organizational skills.
  • Excellent communication and customer service abilities.
  • Ability to multitask in a fast-paced environment.
  • Professional judgement and ability to handle confidential information.

Perks & Benefits

  • Employee discounts at the resort and other First Hospitality properties
  • Discounted hotel stays for friends and family
  • Free meal during every shift worked
  • Paid training and development opportunities
  • Supportive team culture with opportunities to learn and grow
  • Medical, dental, vision, life insurance, 401(k), and additional benefits available for full-time team members
  • Dental, vision, and Teladoc benefits available for part-time team members
  • Housing opportunities available through our retreat center (when available)

The Abbey Resort is an Equal Opportunity Employer.
Posted October 27, 2026

About The Abbey Resort

The Friendliest Resort in Lake Geneva is growing our team!

Explore everything a career in hospitality has to offer when you join the team at The Abbey Resort. We aim to hire individuals who are ready and committed to a "Can Do" Attitude by creating memorable experiences in the lives of all we serve.

As part of the Abbey Resort family, you will have the opportunity to join an incredibly talented team with great benefits and opportunities for growth and advancement both in our resort and at our sister properties worldwide.

About First Hospitality

ABOUT FIRST HOSPITALITY 

At First Hospitality, our mission is to care for you on our journey together.

Founded in 1985, First Hospitality has curated a forward-thinking reputation. Successfully investing and managing hotels throughout the country, our passion for harnessing data to plan ahead means we don’t just follow industry trends, we create them.  This means creating value for our investors, opportunity for our employees, comfort for our guests, and trust for our partners.

First Hospitality is focused on achieving together through integrity, caring service, leadership, ownership, teamwork, full living, and inclusivity and social good.  We're thrilled for all we've achieved and believe we're still building our legacy of success.

JOIN THE TEAM!

First Hospitality believes we do better when you do better.  That's why we're committed to helping you build a future through comprehensive training and extensive career development opportunities.  We provide all employees with competitive wages, benefit enrollment options from the first day of employment, paid time off from the first hour worked, holiday pay, 401(k) retirement savings, and more!

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