Night Auditor

Hotel Night Auditor 

We are seeking a reliable, detail‑oriented Night Auditor to oversee nightly front desk operations, ensure accurate financial balancing, and provide exceptional guest service during overnight hours. This role combines front desk responsibilities with accounting tasks to support smooth hotel operations. 

Overview 

The Night Auditor is responsible for delivering excellent guest service, completing nightly audit procedures, balancing accounts, and maintaining a clean, safe, and organized lobby environment. This position requires strong attention to detail, professionalism, and the ability to remain calm and courteous while handling guest needs and overnight responsibilities. 

Key Responsibilities 

• Assist guests with check‑ins, check‑outs, reservations, room sales, and local area information. 

• Enter, update, and maintain reservation and guest information in the system. 

• Investigate and correct out‑of‑balance situations; complete nightly audit reports. 

• Maintain daily logs and complete required documentation. 

• Operate the hotel switchboard with warm, courteous communication. 

• Respond to guest complaints calmly and professionally; escalate when needed. 

• Support property security by monitoring activity and reporting safety concerns. 

• Follow all emergency procedures and safety protocols. 

Personal Qualifications 

• Honest, reliable, and punctual. 

• Strong customer service skills with a calm, friendly demeanor. 

• Ability to handle guest complaints and find agreeable solutions. 

• Communicate effectively with supervisors and coworkers. 

Qualifications 

• Previous hotel or front desk experience preferred but not required. 

• Strong attention to detail and accuracy in financial tasks. 

• Ability to stand for long periods

• Comfortable working independently with minimal supervision. 

• Excellent communication and customer service skills. 

• Ability to use judgment, follow training guidelines, and respond to guest needs.

Why Join Us